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Last updated: 16 Apr 2026, 04:30 PM
IT Ticketing System Report

This Month’s Summary

Status Count
Ticket Logged 76
Open 11
Closed 65

Open by Entity (This Month)

Entity Count
GE-PSR 26
SID 23
SRS TC 20
SRS-LRT 7

Closed Tickets by Staff (This Month)

Support Staff Count
Lim Qoon Ooi 37
Mohamad Aiman Bin Ahmad Nizam 26
Nurul Azidah 2
Procurement Report

Active Procurement by Entity

Entity Count
GE-PSR 44
GG-SSS 2
SID 46
SRS TC 48
SRS-LRT 218
SRSC 1

Active Procurement by Category

Category Count
Computer (Hardware, Software & Maintenance) 295
ERP S4 Hana 1
Maintenance Cost (Network, Data Centre, Servers, M365, etc.) 23
Office Setup 2
Others 38

Procurement Report - This Month

Status Count
ACTIVE 10
Tickets Open More Than 90 Days
No. Ticket ID Date Entity Requestor Description Notes Updated
1 PC000011 19/09/2024 SID CHOONG HUEY MIN GB_DN504791_DD26.07.2024_RM64,457.64 Priscilla will prepare to do the batching. 04/09/2025 10:40 AM
2 PC000183 26/07/2025 SRS TC HAFIZA BINTI TARIP INV 5300000375-SRS TC-RE: GB-EXPENSES PAID ON BEHALF 5300000358-5300000377 DD 09.01.25 Pending SKL confirmation 16/10/2025 10:42 AM
3 PC000185 29/07/2025 SID ROSLI BIN CHE ROSE Payment BackupSimple - M365 Backup for Business Software One will issue CN for this charges. 26/08/2025 09:50 AM
4 PC000257 18/09/2025 GE-PSR LOO SOAK WAI GESB INTERCO-5300000351-5300000374-EXPENSES POB FEB 2025 (back charge from GEHQ to GGSSSJV.) Pending confirmation from GE C&C whether able to charge amount to GG-SSS JV. 20/11/2025 04:24 PM
5 PC000258 18/09/2025 SRS-LRT ONG HOOI PENG GEHQ-EPO-ROGUE ASIA-PTMP-UPHEP-INV-2509-00045 (Back charge HQ to SRS-LRT) Pending Sie Su Min for confirmation 20/11/2025 12:12 PM
6 PC000263 23/09/2025 SRS-LRT ONG HOOI PENG Inter-co billing back-charge to SRS Consortium SB GB 5300000102 Ms Ong sent reminder to HQ for the CN status 17/12/2025 01:31 PM
7 PC000264 23/09/2025 SRS-LRT ONG HOOI PENG Inter-co billing back-charge to SRS Consortium SB GB 5300000058 Ms Ong sent reminder to HQ for the CN status 17/12/2025 01:31 PM
8 PC000286 13/10/2025 GE-PSR OOI SOO CHENG GB-FY26 IT PACKAGE CHARGE (GIA & GIU), INV5300000282-5300000299 (GB to SRSTC) Pending budget from En Rosli 04/11/2025 08:35 AM
9 DS000915 16/10/2025 SRS-LRT AZMI BIN ABDUL RANI Missing 2-unit tablet Samsung Pending update from user 20/11/2025 12:20 PM
10 PC000321 20/11/2025 SRS-LRT HATEM AQIL BIN MIOR AHMAD TERMIZI 1 unit power spec desktop and 2 unit Civil 3D for Drafter (Survey Dept) MTL/SRSL/IT/11180 pending approval 10/04/2026 04:03 PM
11 PC000322 20/11/2025 SRS-LRT ONG HOOI PENG GB 5300001290 NOVENTIQ-MS O365(EAS) 2024 06/24-05/25 - RM520.38 CN 5400000197 included. Pending review. 20/11/2025 12:19 PM
12 PC000324 20/11/2025 SRS-LRT ONG HOOI PENG GB 5300000146 SRSC-NOVENTIQ-MS 0365 2025 (01/06/25-31/05/26) - RM40,466.52 Namelist pending review. 20/11/2025 12:23 PM
13 PC000330 25/11/2025 GE-PSR OOI SOO CHENG GE PROJECT-8600001121-8600001135-EXPENSES POB OCTOBER 2025 Pending GB Finance to issue CN for DN8600001184 08/01/2026 10:13 AM
14 PC000337 03/12/2025 SRS-LRT MUHAMAD SYAHMI BIN YAACOB Request for IT Tools and Equipment for SRS LRT operations ETA 14-15 April 2026 07/04/2026 03:11 PM
15 PC000338 03/12/2025 SRS-LRT ONG HOOI PENG SRS Consortium SB Inter-Co Billing GB 5300000540, 5300000549 Follow up email sent to Madhu by Rosli. 10/12/2025 08:54 AM
16 PC000347 16/12/2025 SRS-LRT ROSLI BIN CHE ROSE Request Spare Unit Meraki MS130-48 Cloud Managed 48GE Switch, Meraki MR44 WiFi 6 Indoor AP ETA Mid May 2026 30/03/2026 02:41 PM
17 PC000375 15/01/2026 GE-PSR HAIDHAR ZUHAIR BIN MOHAMMAD JUNAIDI Request to change laptop from standard specs to power laptop PO 2101031172 sent to vendor (Ancile) 13/04/2026 08:51 AM

Users Info: Last Login
Rank Staff Name Last Login
1 Priscilla Ling Yu Ching 16 Apr 2026, 03:33 PM
2 Mohamad Aiman Bin Ahmad Nizam 16 Apr 2026, 02:05 PM
3 Nurul Azidah 16 Apr 2026, 01:56 PM
4 Lim Qoon Ooi 16 Apr 2026, 01:47 PM
5 Abdul Fahim Fahmi Bin Azizan 15 Apr 2026, 02:11 PM
6 Hatem Aqil 08 Apr 2026, 02:51 PM
7 Rosli Bin Che Rose 26 Feb 2026, 08:22 AM
8 Maanoj Kumar a/l Rangan 24 Feb 2025, 02:33 PM

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